Last updated: 9 October 2026
This Privacy Policy explains how Reliable Robotics LLC (“Reliable Robotics”, “we”, “us”) collects, uses and protects personal data when you visit reliablerobotics.ai, contact us, request a quote or demo, rent a robot, or attend an event where our robots are deployed.
Reliable Robotics LLC is a robotics and Physical AI company registered in Dubai, United Arab Emirates. We distribute, integrate and deploy humanoid and service robots for enterprise and government clients across the GCC and Africa. For the purposes of applicable data protection law, Reliable Robotics LLC is the controller of the personal data described in this policy.
By using our website or services, you acknowledge that you have read this policy. Where the law requires your consent, we ask for it separately.
We collect only what we need to respond to you, deliver our services and run our website.
| Category | Examples | Source |
|---|---|---|
| Contact and identity | Name, job title, company, email, phone (incl. WhatsApp), country | You, via forms, email, calls or messaging |
| Business and project details | Use case, venue, event dates, budget, delivery address, tender or procurement references | You or your organisation |
| Transaction and billing | Invoices, purchase orders, VAT/TRN, payment status (we do not store full card numbers) | You, your organisation, payment providers |
| Client and vendor portal accounts | Login email, company details, documents and records you upload | You, via our client and vendor portals |
| Support requests | Ticket details, robot serial numbers, logs and screenshots you send | You, via our support portal |
| Job applicants | CV, work history, qualifications, references | You, via our careers page |
| Communications | Emails, call notes, meeting recordings where you agree | You |
| Technical and usage | IP address, device and browser type, pages viewed, referral source, approximate location | Automatically, via cookies and server logs |
| Marketing preferences | Newsletter sign-ups, event registrations, opt-outs | You |
| Third-party sources | Business contact details from LinkedIn, trade shows, partners or public directories | Publicly available or partner sources |
We do not knowingly collect special-category data (such as health, religion or biometric identifiers) through the website. Robot deployments that capture images or voice are covered in Section 9.
We use personal data only for the purposes below, each with a lawful basis.
| Purpose | Lawful basis |
|---|---|
| Respond to enquiries, quotes and demo requests | Steps before a contract; legitimate interest |
| Deliver, rent, install and support robots and software | Performance of a contract |
| Invoicing, VAT, tax and accounting records | Legal obligation |
| Tender and government procurement submissions | Performance of a contract; legal obligation |
| Send newsletters, event invitations and product updates | Consent (you can withdraw anytime) |
| Improve the website and measure campaign performance | Consent for non-essential cookies; legitimate interest |
| Protect our website, systems and customers from fraud or misuse | Legitimate interest; legal obligation |
| Comply with lawful requests from authorities | Legal obligation |
We do not sell personal data. We do not use personal data for automated decisions that produce legal or similarly significant effects on you.
We use essential cookies to run the site, and analytics or marketing cookies only after you agree through our cookie banner.
| Type | Purpose | Can you refuse? |
|---|---|---|
| Essential | Site security, sessions, your product wishlist and compare lists, remembering your cookie choice | No, the site needs them |
| Analytics | Understanding visits and page performance | Yes |
| Marketing | Measuring ads and retargeting on social platforms | Yes |
Our site also loads content from third parties, which may receive your IP address: Google Fonts for typography, and links or embeds for WhatsApp, YouTube, LinkedIn, Instagram, Facebook and TikTok. Those services handle data under their own policies.
You can change your choice anytime via the cookie settings link in the footer, or block cookies in your browser. Blocking essential cookies may break parts of the site.
We share personal data only when needed for the purposes in Section 3, and under contracts that require recipients to protect it.
We do not sell or rent your personal data to anyone.
We are based in the UAE and work with clients, partners and team members across the GCC, Africa and India. Some service providers and manufacturers process data in other countries, including the United States, the European Union and China.
When we transfer personal data outside the country where it was collected, we use safeguards the law recognises. These include transfers to countries with adequate protection, standard contractual clauses, your explicit consent where required, or transfers needed to perform a contract with you. You can ask us for details of the safeguards that apply to your data.
We keep personal data only as long as the purpose requires, then delete or anonymise it.
| Data | Typical retention |
|---|---|
| Enquiries that do not become business | Up to 24 months after last contact |
| Client, contract and project records | Duration of the relationship plus 5 years |
| Invoices, tax and VAT records | At least 5 years, as UAE tax law requires |
| Marketing lists | Until you unsubscribe or withdraw consent |
| Website analytics | Up to 14 months |
| Robot camera and audio data from events | Deleted within 30 days unless the client contract says otherwise (see Section 9) |
We protect data with access controls, encryption in transit, multi-factor authentication on key systems, staff confidentiality obligations and vetted service providers. No system is fully secure. If a breach is likely to put your rights at risk, we will notify you and the relevant authority as the law requires.
Depending on where you live, you may have the right to:
| Where you are | Main law | Authority |
|---|---|---|
| UAE (onshore) | Federal Decree-Law No. 45 of 2021 (PDPL) | UAE Data Office |
| Saudi Arabia | Personal Data Protection Law | SDAIA |
| India | Digital Personal Data Protection Act, 2023 | Data Protection Board of India |
| EU / UK visitors | GDPR / UK GDPR | Your local supervisory authority |
To exercise any right, email sales@reliablerobotics.ai with your request. We may verify your identity first. We aim to respond within 30 days, or sooner where the law requires. We will not charge you unless a request is clearly excessive.
Our robots carry cameras, microphones, LiDAR and other sensors to navigate safely and interact with people. When a robot is operating, it may capture images, video or voice in its surroundings.
When we deploy robots for a client, the client usually decides how data from that deployment is used and is the controller of it. We act as the client’s processor under a written agreement. Please contact the venue or client for questions about a specific deployment, or write to us and we will help.
Our website and services are for businesses and adults. We do not knowingly collect personal data from anyone under 18. For school robotics programmes, we process student data only on the school’s instructions and with verifiable parental consent where the law requires it. If you think a child has given us data, contact us and we will delete it.
Our site may link to manufacturers, partners or social media. Their privacy practices are their own, so please read their policies.
We may update this policy as our services or the law change. The date at the top shows the latest version. We will tell you about significant changes by email or a notice on the website.
Reliable Robotics LLC
Rigga Business Center, Office 3001-510, Al Muraqqabat, Deira, Dubai, UAE
Email: sales@reliablerobotics.ai
WhatsApp: +971 58 556 3631
Website: reliablerobotics.ai